The Noor Deluxe website is intended for the presentation and sale of perfumes, fragrance products, and related items available in our offer.
Through the website, users can browse products, learn about their features, place an order, contact customer support, and use other available website functionalities.
Seller Information:
Noor Deluxe
Legal Entity Name: “SARAY TURIZM” d.o.o. Sarajevo
Address: Čizmedžiluk Street No. 27
Identification number / JIB: 4202360510006
Phone: +387 61 153 711
Email: info@noordeluxe.ba
Website: noordeluxe.ba
By using the website, the user confirms that they have the right and capacity to use the website in accordance with these Terms of Use.
The user undertakes to use the website exclusively for lawful purposes and in a manner that does not compromise the operation of the website, the security of other users, the seller’s business, or the rights of third parties.
Noor Deluxe reserves the right, at any time, to restrict or disable access to the website for any user who acts contrary to these Terms of Use, applicable regulations, or fair use rules.
Noor Deluxe strives to ensure that product information is accurate, clear, and up to date. Information may include the product name, fragrance notes, volume, price, description, method of use, availability, and other product characteristics.
Product photos displayed on the website serve as a visual presentation of the products. The actual appearance of the product, packaging shade, label color, or packaging details may slightly differ due to lighting, photography method, screen settings, or changes in packaging.
Noor Deluxe reserves the right to change product descriptions, prices, availability, photos, and other product information without prior notice; however, confirmed orders are subject to the terms that were valid at the time the order was confirmed.
Certain products in the offer Noor Deluxe may be described as fragrances inspired by well-known perfumes or fragrance directions. Such information is provided solely to help the customer understand the fragrance character of the product.
Noor Deluxe does not claim that its products are original perfumes of well-known brands, nor that they are affiliated with, approved, manufactured, or distributed by those brands.
All names of well-known perfumes, brands, and trademarks, if mentioned on the website, are the property of their registered owners. Any such references are used solely for comparing fragrance directions and for easier customer information.
Noor Deluxe sells its own products under its own identity and does not present itself as an official distributor or representative of other perfume houses, unless explicitly stated.
All prices on the website are expressed in convertible marks KM/BAM, unless stated otherwise.
The product price is displayed next to each product. Delivery costs, if applicable, are shown during the ordering process or specified in separate delivery terms.
Noor Deluxe reserves the right to change prices, sales, discounts, and promotional offers without prior notice. A price change does not affect orders that have already been confirmed before the change.
In the event of an obvious pricing error, technical error, or incorrectly displayed information, Noor Deluxe reserves the right to contact the customer in order to correct the order or cancel the order.
The customer may place an order through the website by selecting products, adding them to the cart, and entering the required information for order processing.
When placing an order, the customer is required to enter accurate and complete information, including full name, delivery address, phone number, e-mail address, and other information necessary to complete the purchase.
After placing an order, the customer may receive an order confirmation by e-mail or through another available communication channel.
Noor Deluxe reserves the right to contact the customer for order confirmation, data verification, delivery arrangements, or notification regarding product availability.
The order is considered accepted only after Noor Deluxe confirms its processing or begins the preparation process for delivery.
Noor Deluxe strives to regularly update product availability on the website. However, it is possible that a certain product may be temporarily unavailable, even if it was displayed as available at the time of ordering.
If the ordered product is not available, Noor Deluxe will contact the customer to arrange a product replacement, wait for availability, partial delivery, or order cancellation.
In that case, the customer is not obliged to accept a replacement product.
Available payment methods are displayed to the customer during the ordering process.
Noor Deluxe may provide the following payment methods:
For online card payments, if enabled, payment card details are entered in the secure payment environment of the payment service provider. Noor Deluxe does not store full customer payment card details.
Noor Deluxe will never ask the customer to provide a PIN code, password, full card number, or other confidential information via e-mail, social media, or messages.
Product delivery is made to the address provided by the customer when placing the order, unless the customer chooses personal pickup in-store or another available pickup method.
The delivery time may depend on product availability, the customer’s location, the working hours of the delivery service, holidays, weekends, or other circumstances that are not directly under the control of Noor Deluxe.
The customer is required to ensure that the delivery information is accurate and that the shipment can be received at the specified address.
If the delivery service is unable to deliver the shipment due to incorrect information, the customer being unavailable, or refusal to accept the shipment, Noor Deluxe reserves the right to charge any incurred delivery costs or cancel the order.
The customer has the right to submit a request for a return, exchange, or complaint in accordance with Noor Deluxe rules and applicable regulations.
Due to the nature of perfume and cosmetic products, returns may be restricted if the product has been opened, used, damaged, is without its original packaging, or is not suitable for return for hygiene reasons.
A complaint may relate to an incorrectly delivered product, damage that occurred before delivery, a product defect, or another justified issue related to the order.
The customer is required to report the issue within 7 days after receiving the shipment and provide the necessary information, such as the order number, a description of the issue, and photos of the product or packaging, if needed.
If the website allows the creation of a user account, the user is responsible for the accuracy of the information entered and for keeping their access credentials secure.
The user is required to keep their password secure and not share it with third parties. All activities carried out through the user account are considered activities of the user to whom the account belongs, unless proven otherwise.
Noor Deluxe reserves the right to suspend or delete a user account if there is suspicion of misuse, violation of these Terms of Use, or use of incorrect information.
All content published on the website Noor Deluxe, including texts, photos, graphics, logo, design, product descriptions, brand elements, and other materials, is protected by intellectual property rights, unless stated otherwise.
Copying, distribution, downloading, publishing, modification, or commercial use of website content is not permitted without prior written consent Noor Deluxe.
Unauthorized use of the content may constitute a violation of intellectual property rights and other applicable regulations.
Website Noor Deluxe may contain links to other websites, social media platforms, payment systems, or third-party services.
Noor Deluxe does not manage the content and rules of those websites and is not responsible for their availability, accuracy, security, privacy policies, or business practices.
The user accesses such websites at their own risk and is advised to review their terms of use and privacy policies.
Noor Deluxe processes users’ personal data in accordance with applicable personal data protection rules and its own Privacy Policy.
The data provided by the user when placing an order is used for order processing, delivery, communication with the customer, invoice issuance, and fulfillment of legal obligations.
Detailed information about the collection, use, and protection of personal data is available on the Privacy Policy page.
Website Noor Deluxe may use cookies for the proper functioning of the website, improving the user experience, analytics, content personalization, and marketing activities, where applicable.
The user can manage cookie settings through the available options on the website or through the settings of their internet browser.
More detailed information is available on the page Cookie Policy.
Noor Deluxe strives to ensure that the website is available, functional, and secure. However, we do not guarantee that the website will always operate without interruptions, errors, technical issues, or temporary unavailability.
Noor Deluxe is not liable for any damage resulting from the inability to use the website, service interruptions, technical issues, errors of third-party services, internet disruptions, or unauthorized access that was not caused by the fault of Noor Deluxe.
Noor Deluxe is not responsible for customer decisions made solely based on the subjective perception of a fragrance, as a fragrance may react differently on the skin depending on skin type, temperature, method of application, and individual perception.
Noor Deluxe reserves the right to amend or supplement these Terms of Use at any time.
Changes take effect upon publication on the website, unless stated otherwise. Users are advised to review this page periodically in order to stay informed about the applicable terms.
Continued use of the website after the publication of changes is considered acceptance of the amended Terms of Use.
These Terms of Use are governed by the applicable regulations of Bosnia and Herzegovina.
In case of a dispute, Noor Deluxe and the user will strive to resolve the dispute amicably. If an amicable solution is not possible, jurisdiction shall be determined in accordance with applicable regulations.
For all questions related to the use of the website, orders, payment, delivery, returns, complaints, or data protection, the user may contact Noor Deluxe using the available contact details.
Viber : +387 61 153 711
Email: info@noordeluxe.ba
Website: www.noordeluxe.ba
